Last updated: March 2025
This Privacy Policy ("Policy") applies to L8R Letters and other applications from Bigio -, LLC ("Company") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include BigioLLC.com. Our applications are letter-writing and communication services. By using our applications, you consent to the data practices described in this statement.
If you are in the European Economic Area, United Kingdom, or Switzerland, you have the following rights under the GDPR:
Right of Access. You may request a copy of the personal data we hold about you.
Right to Rectification. You may request correction of inaccurate or incomplete personal data.
Right to Erasure. You may request deletion of your personal data, subject to certain exceptions.
Right to Restrict Processing. You may request that we limit how we use your data in certain circumstances.
Right to Data Portability. You may request a copy of your data in a structured, machine-readable format.
Right to Object. You may object to processing of your personal data in certain situations.
Right to Withdraw Consent. Where we rely on consent, you may withdraw it at any time.
Right to Lodge a Complaint. You may file a complaint with your local data protection supervisory authority.
Our legal basis for processing your data includes: performance of our contract with you (e.g., to deliver letters), your consent where applicable, and our legitimate interests (e.g., security, fraud prevention). To exercise these rights, contact us at sam@bigiollc.com.
If you are a California resident, you have the following rights under the California Consumer Privacy Act ("CCPA") and California Privacy Rights Act ("CPRA"):
Right to Know. You may request details on what personal data we collect, use, and share.
Right to Delete. You can request deletion of personal data, subject to certain legal exceptions.
Right to Correct. You may request corrections to inaccurate personal information.
Right to Opt-Out. You can opt out of the sale or sharing of personal data for advertising.
Right to Restrict Sensitive Data Use. You may limit the use of sensitive personal information.
Right Against Retaliation. The Company will not discriminate against you for exercising your rights.
We collect only the personal information needed to provide our services. This may include:
We use this information to operate our applications, deliver letters, provide support, and improve our services.
We use the following third-party services to operate our applications:
These providers are contractually required to protect your information and use it only to provide services to us.
The Company does not sell, rent, or lease its customer lists to third parties.
We share data only with the service providers listed above and as necessary to operate our apps (e.g., to deliver letters). All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.
The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to:
You may request deletion of your personal data. This right applies under both GDPR (Right to Erasure) and CCPA/CPRA. Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Under the CCPA and CPRA, you have the right to request that the Company, and any third parties with whom your personal information is sold or shared, delete any personal information that has been collected about you.
To exercise your rights, contact us at: sam@bigiollc.com
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
Your data may be transferred to and processed in countries outside your country of residence, including the United States, where our service providers (e.g., Google/Firebase) operate. When we transfer data from the EEA, UK, or Switzerland, we rely on appropriate safeguards such as standard contractual clauses approved by the European Commission. By using our applications, you consent to such transfers.
We do not knowingly collect personally identifiable information from children under 13 (United States) or 16 (European Union and some other jurisdictions). If you are under the applicable age, you must ask your parent or guardian for permission to use our applications. If you believe we have collected data from a child, please contact us at sam@bigiollc.com.
The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you.
You may receive a notice by:
Your continued use of the application and/or services available after such modifications will constitute your:
Data Controller: Bigio -, LLC
The Company welcomes your questions or comments regarding this Policy. If you believe that the Company has not adhered to this Policy, or to exercise your privacy rights (including under GDPR or CCPA/CPRA), please contact us at sam@bigiollc.com.
If you are in the EEA, UK, or Switzerland and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.